Terms & Conditions

    The enchantingstitches.co.za website is operated from with in South Africa.

    The Prices on the website are in South African Rand (R) and include South African Value Added Tax (VAT).

    By accessing or using the enchantingstitches.co.za website you agree to be legally bound by the following conditions.

    We completely respect your privacy at enchantingstitches.co.za. We will never sell, rent or give away your name, e-mail or address to anyone – ever. We may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.
    We ship both within South Africa and to most places in the rest of the world on request.
    Order confirmation
    When you submit your order to us, you will receive an e-mail confirming that we have received your order and are processing it. Please contact us if you do not receive an e-mail from us within two business days of placing your order.
    Shipping confirmation
    You will then receive a second e-mail from us at some point to notify you as soon as your order has been shipped. This second e-mail should include tracking information.
    Item not in stock
    If an item is not in stock, you will be notified and be given the opportunity to either backorder, substitute or cancel.
    When you click “Check Out” on your invoice you will be asked to select the shipping method and the amount will be added to your invoice.

    At enchantingstitches.co.za, we sell all of our products with a Satisfaction Guarantee to ensure you are completely satisfied with your purchases. We will gladly refund your money in full – minus original shipping costs – as long as the item has not been used and is returned in its original packaging.
    We hope it never comes to this, but if it ever does, please contact us and let us know why you were not happy with your purchase. If there was something we forgot to mention in our product description or if the product does not meet your expectations, we’d like to know!

    Items ‘not working’:
    Our products are covered by manufacturers’ warrantees against breakage or damage caused as a result of “normal” use.
    E-mail us with a description of the problem, and details of when it was bought. We’ll contact you to let you know whether the item should be returned for repair or replacement. If the fault is a manufacturer’s defect – then it will all be no charge, and your return postage will be refunded to you.

    Any returns should be addressed to:
    Attention: The Members
    7 Lebombo Str

    South AfricaSECURITY
    Ordering from enchantingstitches.co.za is safe and secure. From the moment you enter our “checkout”, you are on a secure server, using what is called SSL (secure socket layer) technology – the industry standard – and VCS payment portal, among the best software available today for secure commerce transactions.
    It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    enchantingstitches.co.za endeavours to provide accurate and up-to-date information on this site – but neither enchantingstitches.co.za nor any of its employees or associates can be held responsible for errors, or for any damage caused as a result of the use of, or inability to use, this site or any sites linked.

    All original material on this site is the intellectual property of enchantingstitches.co.za cc and is protected as such by South African and International Intellectual Property Law.

    Any dispute of whatsoever nature arising out of this agreement concerning any of the rights and/or obligations of any party thereto, either during the currency of the agreement or after the completion or cancellation thereof, including any dispute as to the validity of the agreement, is hereby referred to the arbitration and final decision of a single arbitrator who shall be appointed by agreement between the parties, or failing agreement at the request of either party by the Chairman for the time being of the Association of Arbitrators, and the parties agree to accept his award as final and binding upon them. The arbitration will be conducted under South African law.
    The cancellation of this agreement by either party for whatever reason shall not affect the validity of this clause